Parts Sales / Customer Service Representative – ($45 – 55k)

Chance Rides, LLC is currently seeking a Parts Sales / Customer Service Representative to join the team.

Chance Rides Revolution 20

Chance Rides manufactures diverse amusement ride products, including trains, trams, carousels, thrill rides, observation wheels and roller coasters that are enjoyed all over the world. With over 60 years of legacy and talent, our dedicated leadership, management and skilled workforce serves customers, including stand-alone attraction venues across the globe and large and regional theme parks, family entertainment centers, zoos and aquariums.

With a steady growth in business, we are currently looking for an experienced Parts Sales/Customer Service Representative to join our team.

Job Duties include (but not limited to):

  • Take and respond to customer phone calls and emails with courtesy, urgency, and professionalism.
  • Provides timely and accurate information to customer inquiries for parts pricing, availability, and order status.
  • Monitor and interact with E-commerce sales
  • Enter sales orders via ERP system
  • Provide technical help on our full line of products via phone/email.
  • Manage back ordered parts (dates, addresses, colors, etc.)
  • Work with purchasing and production to ensure on time delivery of parts.
  • Generates weekly and monthly parts sales reports for management.
  • Proactively conduct calls to clients/customers

Education and Experience:

  • Associates degree preferred
  • 2+ years’ experience in a parts/customer service role
  • Ability to read technical parts manuals
  • Proficient in Microsoft Office (Word & Excel)
  • Experience using an ERP system (Global Shop preferred)
  • Excellent oral and written communication skills (email/telephone/in person)

Chance Rides Offers:

  • Competitive salary commensurate with experience
  • 6 month/annual performance and compensation review
  • Comprehensive benefits including medical/dental/vision
  • COBRA continuation coverage reimbursement
  • 401(k) with company match
  • Flexible Spending Accounts
  • Employee Referral Bonus Program

Personal, Vacation and Holiday Pay


Chance Rides, LLC is an Equal Opportunity Employer

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